Changes to the Terms of Service and the DPA

This English translation is provided for convenience only. The Polish version of the Terms of Service is the legally binding one.

These terms define the rules for using the MetronQ service (metronq.com) and the services provided electronically. The service operator is Marcin Łętowski, conducting business as Warsaw Residential Group Marcin Łętowski, ul. Grafitowa 5, 62-504 Posoka, Poland, registered in the Polish Central Registration and Information on Business (CEIDG), VAT ID (NIP) 6653065982, REGON 528314936 (the „Operator”, „Provider” or „MetronQ”). Contact: contact@metronq.com.

The Service is addressed exclusively to businesses. It is not intended for consumers.

1. Definitions

• 1.1Service - the MetronQ website and application available in the metronq.com domain and its subdomains: the shop panel, the quoting widget and the hosted quoting pages.
• 1.2Shop (the User) - a business using MetronQ to quote CNC machining.
• 1.3End customer - a person using the quoting tool made available by a Shop.
• 1.4Service scope - automatic CNC machining quoting based on Input Files (CAD files and technical documentation), and the tools to manage it.
• 1.5Account - a Shop's individual access to the panel.
• 1.6Price list - the current list of plans and fees published at metronq.com, forming an integral part of these terms.
• 1.7Billing period - a month or a year, depending on the payment variant chosen, for which the subscription fee is charged; on the plan billed per quote made (the Flexible plan) the Billing period is the calendar month for which the quotes made in that month are charged.
• 1.8Availability - the state in which the Shop panel and the quote-generation mechanism are reachable and work as documented.
• 1.9Measurement period - the calendar month over which Availability is measured.
• 1.10Maintenance window - announced technical downtime on the terms set out in point 8.1.3.
• 1.11Input Files - CAD/CAM files (in particular STEP, IGES, DXF, DWG, STL) and technical documentation (e.g. PDF drawings, and scans or photographs of them) uploaded to the Service by the Shop or by its customers through the quoting tool.
• 1.12Technical Data - derived data generated by the Service through automatic analysis of an Input File, covering only numeric and classification parameters (e.g. volume and bounding dimensions, surface area, the number and type of recognized machining features, the number of fixturings, material, computed machining time and the computed and actual price). Technical Data contains no geometry that would allow the model to be reconstructed and no data identifying the end customer.
• 1.13Quoting Engine - MetronQ's algorithms and computational models for estimating machining time and price.
• 1.14Referral program - the program under which a reward is granted for successfully referring the Service to a new Shop, on the terms set out in point 11.
• 1.15Referrer - a Shop holding an Account (internal variant) or a person registered in the affiliate portal at referral.metronq.com (external variant), referring the Service to new Shops.
• 1.16Restrictive measures - economic and financial sanctions imposed by the European Union, in particular by Council Regulations (EU) No 833/2014 and No 269/2014 and (EC) No 765/2006, and by the Republic of Poland, in particular under the Act of 13 April 2022 on special measures to counter support for aggression against Ukraine and to protect national security.
• 1.17Sanctioned party - a person or entity that: (a) is on a list of persons and entities subject to Restrictive measures kept by the European Union or by the Polish minister responsible for internal affairs; (b) has its registered office or permanent place of business in Russia, Belarus, Iran, North Korea or the territories of Ukraine not controlled by its government (Crimea, Sevastopol and the Donetsk, Luhansk, Zaporizhzhia and Kherson regions); or (c) is owned or controlled by a person or entity referred to in point (a), including by holding more than 50% of the shares or voting rights.

2. Type and scope of services

• 2.1MetronQ provides SaaS software for automatic CNC machining quoting: analysis of the geometry of uploaded files, price computation according to the Shop's configuration, quote and order management, and making the quoting tool available to end customers.
• 2.2The Service is aimed at businesses (B2B). The Operator does not provide the Service to consumers.
• 2.3The Operator is not a party to the agreement concluded between a Shop and its end customer. MetronQ supplies an IT tool only. The Operator does not sell parts, does not machine anything, does not broker any contract for work or sale, and is not liable for the performance, quality, timeliness or settlement of an order placed by an end customer. All end-customer claims relating to an order are addressed to the Shop.
• 2.4The Shop acts towards its end customers in its own name and on its own account, including as regards information, tax and consumer obligations where its customer is a consumer.
• 2.5The Service is available to businesses regardless of where they are established. The Operator does not offer the Service to consumers in any country, including outside the European Union, and may refuse registration or terminate the agreement if business status cannot be confirmed under section 4.

3. Contract conclusion and the account

• 3.1Using the Service requires creating an account and providing true and current data.
• 3.2By creating an account, the Shop declares that it enters into the agreement directly in connection with its business or professional activity and that the agreement has a professional character for it within the meaning of Art. 7aa of the Polish Consumer Rights Act. The Service - a tool for quoting CNC machining - by its nature serves only the conduct of business in machining or related manufacturing.
• 3.3The Shop is responsible for the confidentiality of its password and for all actions performed on its account.
• 3.4An account is assigned to one Shop. Sharing the account with third parties, reselling access, or using one account across several unrelated businesses is not allowed.
• 3.5How the Operator contacts the Shop - the communication needed to perform the contract, and the voluntary commercial-contact consent - is set out in section 12.
• 3.6A Shop established outside Poland makes the same declaration and confirms its taxable-person status with the tax identification number used in its country of establishment, under section 4.
• 3.7Sanctions declaration. On opening the Account and on each plan purchase, the Shop declares that it is not a Sanctioned party, that its beneficial owners and the persons authorised to represent it are not on the lists referred to in the definition of a Sanctioned party, and that it does not enter into the agreement for or on behalf of a Sanctioned party. The Shop informs the Operator without delay of any change that makes the declaration untrue. The Operator may verify the declaration against the data given at signup and payment, the telephone number, the IP address of the connection and public registers and sanctions lists, and may request data and documents confirming the registered office and the ownership structure. Where those data point to a country or territory named in the definition of a Sanctioned party, the Operator may suspend access to the Account, the quoting tool and the API until the verification is complete.

4. Plans, trial period, payments and taxes

• 4.1Use starts with a free trial (14 days, up to 8 quotes and 2 users, no card required). The trial exists to verify whether the Service is useful before deciding to buy. After it ends the account stays inactive until a plan is purchased. Account data is not deleted automatically once the trial is over - the agreement lasts until the Account is deleted, and we delete the Account with all its data at the Shop's request sent by e-mail to contact@metronq.com, on the terms of point 10.5.
• 4.2After the trial, paid plans are available, billed monthly, yearly or per quote made, according to the price list at metronq.com. Prices in the price list are net; VAT at the applicable rate is added to every fee.
• 4.3Payments are handled by an external payment operator (Stripe); MetronQ does not store card data. During checkout you provide a tax identification number (a VAT ID or the equivalent for your country of establishment), which appears on the invoice.
• 4.4Discount codes reduce the price of the first Billing period under the rules given with the code.
• 4.5The subscription renews automatically for the next Billing period until you cancel, which you can do in the panel or by e-mail to contact@metronq.com. Cancelling before the end of the current Billing period prevents renewal; access lasts until the end of the paid period.
• 4.6A fee for a Billing period already started is not refundable for the unused part of that period, including on cancellation, on ceasing to use the Service, or on deletion of the account at the Shop's request. The exception is a switch to the plan billed per quote made during a Billing period: the unused part of the subscription fee is then granted as credit (balance) against subsequent fees. This does not affect the right to file a complaint under point 9.
• 4.7If the subscription is not paid on time, the Operator may - after a reminder sent to the e-mail address on the account and after 7 days have passed without effect - suspend access to the account. Access is restored once the arrears are settled.
• 4.8The Operator may change the price list. A change does not affect Billing periods already paid for. The Operator will notify the price applicable at the next renewal to the e-mail address on the account at least 30 days before it takes effect; the Shop may cancel within that time at no additional cost.
• 4.9The plan billed per quote made (the Flexible plan). This plan carries no subscription fee: the Shop pays only for the quotes made in a given calendar month, at the rate set out in the price list. Joining it requires storing a payment method with the payment provider; the amount due for a month is charged after that month ends. VAT at the applicable rate is added to the fee.
• 4.10What counts as a quote. A quote is any part for which the Quoting Engine computed a price - one submitted by an end customer through the Shop's quoting tool as well as one created in the panel or sent through the API. It is counted the moment the price is computed, whether or not the Shop approves the price, the end customer places an order or the quote is later moved to the Trash; a quote held for review by an engineer is counted when the Shop decides on it. Not counted: uploads abandoned before analysis, parts for which the Quoting Engine computed no price (e.g. files that could not be read, or parts with no suitable machine), and parts added in the pricing calibration module.
• 4.11Quote allowances on subscription plans. A plan may include a monthly quote allowance set out in the price list. Once it is used up the panel remains available, while new quotes - through the quoting tool, in the panel and through the API - are not accepted until the next calendar month begins or the plan is upgraded. Unused quotes do not carry over into the next Billing period and are not refundable or exchangeable for any other benefit.
• 4.12Additional users. A plan includes the number of Account users set out in the price list. Additional seats are charged according to the price list, under a separate subscription with its own billing period (monthly or yearly) and its own invoice; changing their number mid-period is prorated, and any resulting overpayment is granted as credit (balance) against subsequent fees. The plan billed per quote made covers the owner account only and provides for no additional users.
• 4.13Taxes and place of supply. Prices in the price list are net. The place of supply is the country where the Shop is established (Art. 28b of the Polish VAT Act). A Shop established in Poland is charged Polish VAT. A Shop established in another European Union member state is invoiced without Polish VAT and accounts for the tax itself under the reverse-charge mechanism. A Shop established outside the European Union is invoiced without Polish VAT, as a supply not subject to Polish tax; any turnover taxes due in the customer country (VAT, GST, sales tax or an equivalent) are settled by the Shop, at its own cost.
• 4.14Tax identification number. At purchase the Shop provides a valid tax identification number for its country of establishment: a NIP in Poland, an EU VAT number verifiable in VIES elsewhere in the European Union, or the national equivalent outside the Union (for example a GSTIN in India). The Operator may verify the number and the taxable-person status, including by asking for a registration document. If the number is invalid or the status cannot be confirmed, the Operator may refuse to conclude the agreement, add tax at the rate applicable in Poland, or terminate the agreement with effect at the end of the paid Billing period. The Shop reports any change to this data without delay and bears the consequences of providing untrue or outdated data, including any tax arrears and interest arising on the Operator's side.
• 4.15Withholding tax (gross-up). Amounts due to the Operator are amounts the Operator is to receive in full. If the law of the Shop's country requires a withholding tax or a similar public levy to be deducted from a payment, the Shop increases the payment so that, after all deductions, the Operator receives an amount equal to the invoiced sum. A deduction does not release the Shop from paying the full amount, and the invoice stays unpaid to that extent.
• 4.16Double taxation treaty documents. The Operator is a Polish tax resident and has no permanent establishment in the Shop's country, and the Service is standard, off-the-shelf software made available as SaaS, with no transfer of copyright and no transfer of know-how. At the Shop's request the Operator will provide, free of charge and within 30 days, a certificate of tax residence (CFR-1), a no-permanent-establishment declaration and, where the law of the customer country requires it, that country's form (for example Form 10F in India). If the Shop deducts tax despite those documents, it will send the Operator the official withholding certificate within 30 days of receiving it; the obligation in the previous point stays in force.
• 4.17Currency and payment costs. Payment is made in the currency shown on the invoice. Bank charges, intermediary bank fees, conversion costs and exchange-rate differences are borne by the Shop. Only the amount actually credited to the Operator's bank account, or to its account with the payment operator, counts as paid.
• 4.18Invoices. The Operator issues invoices electronically and delivers them to the e-mail address on the Account; a Shop registered in Poland additionally receives the invoice through the Polish National e-Invoicing System (KSeF). The Shop accepts electronic issuing and delivery of invoices.
• 4.19Recurring payments outside the European Economic Area. In some countries a subscription renewal needs an extra authorisation required by national rules (for example the e-mandate required by the central bank of India). A renewal that fails for this reason is treated as non-payment on time, with the consequences described above. The Shop is responsible for keeping a valid payment method and the required recurring-payment authorisations in place.
• 4.20Sale through a merchant of record. In selected countries the Operator may make the Service available through an external merchant of record. In that case the sale contract is concluded with, and the invoice issued by, that entity, on the terms shown at checkout, while these terms continue to govern how the Service is provided. The Shop is told before paying if this form of sale is used.

5. Acceptable use

• 5.1The Shop uses the Service in accordance with the law and these terms, without actions that disrupt its operation.
• 5.2Neither the Shop nor its end customers may supply unlawful content, including content infringing third-party rights, the law or good practice.
• 5.3The Shop declares that it holds the rights to the files it uploads and to the customer data it processes.
• 5.4The widget may run only on the domains the Shop has listed as allowed.
• 5.5The following are prohibited in particular: decompiling or reverse-engineering the Quoting Engine, automated querying of the Service in order to reconstruct its pricing logic, circumventing plan limits, and using the Service to build a competing solution.
• 5.6The Shop does not give Sanctioned parties access to the Account or to the Service and does not use the Service in breach of Restrictive measures.

6. Input Files and Technical Data

Input Files are used solely to provide the Service, i.e. to generate a quote and handle the order, and to check that the Service read the file correctly and that the automatically computed price matches the price the Shop approved. Once an Input File is deleted, within the periods set out below, the Service retains Technical Data, which does not allow the part geometry to be reconstructed, and the quote record shown in the Shop's history (including the file name, part names, drawing number and the end customer's details) - until the quote or the Account is deleted.

Automatic analysis and Quoting Engine development. The Shop consents to the Provider performing automatic analysis of Input Files and using the resulting Technical Data to calibrate, test and improve the accuracy of the Quoting Engine. To this extent the Shop grants the Provider a non-exclusive, royalty-free licence limited to the stated purpose. This applies to every Shop, whichever plan it is on.

Purpose of use (closed catalogue). The Provider uses Input Files and Technical Data solely to:

• provide the Service to the Shop, i.e. generate the quote and handle the order;
• check that the Quoting Engine read the file correctly and that the automatically computed price matches the price approved by the Shop's engineer;
• calibrate the Quoting Engine to that particular Shop's prices - calibration samples stay attached to that Shop and are never combined with other Shops' data;
• diagnose errors and keep the Service running correctly;
• produce quoting-accuracy statistics across Shops, in which each Shop is marked by a pseudonym, which contain no data of its customers and do not allow part geometry to be reconstructed.

Artificial intelligence and machine learning. The Quoting Engine is a deterministic computational model, not a model trained on customer documentation. The Provider does not pass Input Files to external providers of machine-learning or artificial-intelligence models, for any purpose, and does not make them available for training, fine-tuning or evaluating third-party models; all processing takes place on the Provider's own infrastructure. The Provider may develop models of its own to assist in reading technical documentation, in particular PDF drawings, running solely on its own infrastructure; a given Shop's Input Files may be used for that only on the basis of that Shop's separate, prior consent, which may be withdrawn at any time with effect for the future. Withholding consent does not affect the scope or quality of the Service.

The Provider undertakes that it will not:

• share, sell, license or otherwise transfer Input Files to third parties, except technical subcontractors (hosting and infrastructure providers) acting under a data processing agreement and bound by confidentiality;
• use Input Files or Technical Data to produce, manufacture, copy or reproduce the parts covered by the documentation;
• publish or use Input Files in marketing materials without the Shop's separate, prior consent;
• share Input Files, or data allowing part geometry to be reconstructed, with the Provider's other customers;
• use Input Files or Technical Data for activity competing with the Shop, in particular brokering machining work to other parties;
• pass Input Files to external artificial-intelligence model providers, or use them to train third-party models; using them to develop the Provider's own models requires the Shop's separate consent, on the terms set out above.

Who can access Input Files. On the Provider's side, access is limited to named authorized individuals for whom it is necessary for the purposes set out above - in particular to handle a support ticket, diagnose an error, assist with onboarding, or verify that a file was read correctly and that quotes are accurate - restricted to the relevant purpose and subject to a confidentiality undertaking; those individuals are equally bound by the prohibitions set out above, in particular the ban on using Input Files to manufacture parts or to compete with the Shop. Access is protected by individual accounts with two-factor authentication, and any entry by the Provider's staff into the Shop's Account is recorded in an audit log. Beyond that circle, Input Files are shared with nobody - in particular with no other Shop using the Service.

• We store the Input File of a quote that was not ordered no longer than 90 days from upload, and then permanently delete it.
• We store the Input File of a quote that was ordered for the duration of the contract, because it documents that order and the Shop needs it to fulfil the order, handle complaints and make the part again. We delete it together with the quote when the Shop deletes the quote in the panel, or together with the Account, under section 10.
• A quote or order deleted in the panel goes to the Trash and stays recoverable for 30 days, after which it is permanently deleted; a quote's Input File and 3D preview are permanently deleted together with it.
• At a request to delete the Account we delete all of the Shop's Input Files together with the Account, immediately and no later than within 7 days (point 10.5). The Shop may move a single quote to the Trash in the panel at any time; after 30 days it is deleted automatically, together with its file.
• Input Files are stored on servers in the European Union, encrypted in transit (TLS) and at rest (AES-256, with a key held solely by the Provider - the object-storage provider does not store it); every query in the Service is filtered by Shop, so one Shop's data is not reachable by another.
• The Provider applies technical and organizational measures appropriate to the risk, including access control, encryption, backups and event logging; the Shop will be informed without undue delay of any breach affecting its Input Files.
• At the Shop's request the Provider will sign a separate non-disclosure agreement (NDA).
• Technical Data, containing no end-customer data and incapable of reconstructing geometry, may be stored and used indefinitely for the purposes listed in the catalogue above.
• Personal data processing is described in the Privacy Policy and in the data processing agreement (DPA).

The Shop's declarations. The Shop declares that:

• it is entitled to upload the Input Files to the Service and to grant the licence referred to above - including for files originating from its customers;
• uploading the Input Files to the Service does not infringe third-party rights, in particular copyright, trade secrets or the Shop's contractual obligations towards its customers;
• it has informed its customers that quoting is performed using an external IT tool, to the extent required by law and the contracts it has concluded;
• it will not upload documentation covered by special protection regimes (e.g. classified information, export-controlled documentation) without first agreeing this with the Provider in writing.

Personal data. To the extent Input Files or the ordering process include personal data (e.g. contact details of the Shop's customers), the rules of processing are set out in the data processing agreement (DPA) annexed to these terms and accepted together with them, between the Shop (controller) and the Provider (processor).

7. Confidentiality

• 7.1Each party undertakes to keep confidential the other party's information marked as confidential or confidential by its nature, in particular: on the Shop's side - technical documentation, customer data, and the rates and margins configured in the panel; on the Operator's side - the workings of the Quoting Engine and information about the Service's architecture.
• 7.2The obligation applies for the term of the agreement and for 3 years after it ends.
• 7.3It does not cover publicly available information, nor disclosure required by law or by a decision of a competent authority.

8. Availability, the nature of quotes and liability

Service availability (SLA). The guaranteed level of Availability is 99.5% in a Measurement period. The Operator makes every effort to keep actual availability above the guaranteed level. Availability is calculated as the percentage of time in which the Service responded correctly to requests, against the total time of the Measurement period less Maintenance windows. At the Shop's request the Operator will provide an availability report for a given Measurement period.

Downtime does not include interruptions resulting from:

• Maintenance windows (planned work announced at least 24 hours in advance, not exceeding 8 hours in a Measurement period, carried out where possible outside 7:00-17:00 on business days);
• force majeure (point 8.5);
• failures at infrastructure providers, the payment operator, telecommunications providers, domain registrars or certificate providers;
• acts or omissions of the Shop, its customers or third parties acting on its behalf, including misconfiguration, exceeding plan limits, incorrect widget integration or problems with the Shop's domain;
• suspension of the Account under point 4.7 or point 10.2;
• unavailability of features marked in the Service as beta or test.

Service credit. If Availability in a Measurement period was below the guaranteed level, the Shop is entitled - on request - to compensation in the form of a reduction of the fee for the next Billing period or an extension of the paid period, amounting to:

• Availability below 99.5% but not less than 99% - 10% of the net monthly fee;
• below 99% but not less than 95% - 25% of the net monthly fee;
• below 95% - 50% of the net monthly fee. On a yearly plan, the monthly fee is taken as 1/12 of the net annual fee.

A credit request is submitted by e-mail to contact@metronq.com within 30 days of the end of the Measurement period concerned; after that deadline the claim expires. The credit is the Operator's sole and entire remedy for unavailability of the Service (this does not exclude the right to terminate under point 10.1). If Availability was below 95% in three consecutive Measurement periods, the Shop may terminate with immediate effect and the Operator will refund the fee for the unused part of the paid Billing period.

The nature of quotes. Quotes generated by the Service are estimates and an aid - they are the result of automatic geometry analysis and of the parameters entered by the Shop, and they do not replace a technologist's judgement. The final price, the feasibility assessment, the choice of technology and the decision to accept an order rest solely with the Shop, which verifies the quote before passing it to an end customer or before switching on fully automatic mode. The Service provides control mechanisms (among others the quote-approval mode and safety gates for complex parts); the Shop decides how to configure them and bears responsibility for the consequences of switching them off. Quote accuracy depends substantially on the correctness of the data entered by the Shop and on the quality and completeness of Input Files; the Operator does not guarantee any particular level of agreement between an automatic quote and a technologist's quote.

Exclusion of statutory warranty. Being businesses, the parties exclude the Operator's liability under statutory warranty (rękojmia) in full, pursuant to Art. 558 § 1 of the Polish Civil Code. The Operator's liability for the correct operation of the Service is governed solely by these terms and by the complaints procedure in point 9.

Limitation of liability:

• The Operator is not liable for lost profits (lucrum cessans) of the Shop or of third parties, in particular for: profit lost on an order quoted below cost, loss of a contract, loss of a customer, loss of reputation, losses arising from commercial decisions taken on the basis of a quote generated by the Service, and claims of the Shop's end customers.
• The Operator's total liability towards the Shop on any basis connected with the Service - contractual, tortious or otherwise - is limited to 50% of the net subscription fees actually paid by the Shop in the 12 months preceding the event giving rise to the claim. This limit applies jointly to all of the Shop's claims, whatever their number or legal basis.
• The limit neither includes nor restricts: SLA credits (point 8.1), refunds made under an upheld complaint (point 9), and refunds of the fee for an unused period in the cases provided for in points 4.8, 8 and 10.
• These limitations do not apply to damage caused intentionally by the Operator (Art. 473 § 2 of the Polish Civil Code), nor in other cases where excluding or limiting liability is not permitted by law.
• The Operator is not liable for the consequences of incorrect configuration data entered by the Shop, for use of the Service contrary to these terms or the documentation, or for the actions of persons to whom the Shop has given access to its Account.
• The Shop will hold the Operator harmless and cover reasonable defence costs where claims are brought against the Operator by the Shop's end customer or another third party, arising from the performance of an order, from the content of Input Files, or from the Shop's breach of the declarations made in points 5 and 6.

Force majeure. Neither party is liable for failure to perform or improper performance caused by force majeure, i.e. an external event that could not be foreseen or prevented, in particular: a natural disaster, an infrastructure failure of more than local scope, an act of public authority, a state of emergency, acts of war or a mass cyberattack.

9. Complaints

• 9.1The Shop has no right of withdrawal under the Consumer Rights Act and no right to an unconditional refund, because the agreement is concluded within its business activity and has a professional character. The Shop limits the risk of choosing the Service by using the free trial (point 4.1).
• 9.2Regardless of the above, the Shop may file a complaint, and the Operator undertakes to consider every complaint individually. Filing a complaint is not the same as upholding it and does not automatically entitle the Shop to a refund.
• 9.3The proper form for filing a complaint is an e-mail sent to contact@metronq.com. Complaints submitted in any other form (e.g. through social media, by phone, via chat) do not start the complaints procedure.
• 9.4A complaint should contain: the Shop's name and the e-mail address on the Account, a description of the fault, the date or period when it occurred and, where possible, the quote or order identifier and screenshots. The Operator will point out any gaps that prevent the case from being considered within 7 days, and the response deadline runs from the moment they are supplied.
• 9.5A complaint should be filed within 30 days of noticing the fault. Missing that deadline does not deprive the Shop of the right to report the matter, but it may make it impossible to establish the cause of the event.
• 9.6The Operator considers a complaint and responds within 14 days of receiving it (or of the gaps being supplied). In matters requiring technical analysis the deadline may be extended to 30 days, of which the Operator will inform the Shop before the basic deadline expires.
• 9.7Where a complaint is upheld, the Operator will - at its choice, having analysed the nature and scale of the fault - apply one or more of the following remedies: removing the fault or correcting the configuration; free implementation support or recalibration of the Quoting Engine; extending the paid Billing period by the duration of the fault; a partial refund proportional to the period of faulty operation; and in justified cases a full refund of the fee for the current Billing period together with termination of the agreement.
• 9.8A refund is made by the same route as the payment, within 14 days of the complaint being upheld.
• 9.9Complaints concerning solely the unavailability of the Service are handled under the SLA procedure (point 8.1), and the remedy available is the credit set out in point 8.
• 9.10Consideration of a complaint does not exclude the limitations of liability set out in point 8.

10. Termination

• 10.1The agreement lasts from the creation of the Account until its deletion - including during the trial and after the subscription is cancelled. Cancelling the subscription (point 4.5) stops the paid plan from renewing: access to it lasts until the end of the paid Billing period, after which the Account stays inactive, together with its data. You may terminate the agreement at any time by requesting deletion of the Account by e-mail to contact@metronq.com. Point 4.6 applies.
• 10.2The Operator may suspend or delete an Account that breaches these terms, where possible after first calling for the breach to stop and setting a deadline of not less than 7 days. In the case of gross breaches - in particular actions threatening the security of the Service or the data of other customers - suspension may be immediate.
• 10.3The Operator may terminate the agreement on 30 days' notice, refunding the Shop the fee for the unused part of the paid Billing period.
• 10.4Data export. Before the Account is deleted, the Shop may download its configuration and its quote and order history from the panel; if the Account is inactive, the Operator will provide that data on request in a commonly used format (CSV/JSON).
• 10.5Deleting the Account. We delete the Account at the Shop's request immediately, no later than within 7 days of receiving it. All of the Account's data is permanently deleted with it - configuration, quotes, orders, Input Files and end customers' data - subject to: (a) data whose retention is required by law (e.g. accounting records - 5 years), (b) Technical Data, on the terms set out in point 6, and (c) database backups, which expire as they are rotated.
• 10.6Restrictive measures. The Operator may suspend access to the Account with immediate effect or terminate the agreement without notice if the declaration referred to in point 3.7 proves untrue, the Shop becomes a Sanctioned party, or continuing the Service would breach Restrictive measures. If the declaration was untrue, the fee for the current Billing period is not refunded. In other cases the Operator refunds the fee for the unused part of the paid Billing period, unless Restrictive measures prohibit the refund. The Operator is not liable for damage resulting from refusing, suspending or ending the Service for these reasons. The Shop compensates the Operator for damage caused by an untrue declaration, including penalties imposed on the Operator.

11. Referral program

MetronQ runs a Referral program that rewards a referrer for successfully referring the Service to a new Shop. It has two variants: internal - for Shops with an account, and external - for people registered in the affiliate portal at referral.metronq.com.

• 11.1A referral is made through the referrer's individual link or code. The reward is only earned if the referred Shop registers using that link or code before the account is created.
• 11.2The subscription reward applies only to the referred Shop's first successfully paid Billing period and is one-time per referral. Separately, on the terms set out below, a commission accrues from the quotes of a referred Shop on the plan billed per quote made.
• 11.3The reward equals 50% of the net amount actually paid by the referred Shop for its first billing period, i.e. after any discounts. It is calculated from the net amount on the referred Shop's first invoice; for a yearly plan, from 1/12 of that amount, i.e. its monthly equivalent.
• 11.4Commission from quotes (the plan billed per quote made). Where a referred Shop uses the plan billed per quote made, the referrer earns a commission calculated from the net amounts the referred Shop was charged for quotes made within the commission window. It accrues after the end of each calendar month covered by that window.
• 11.5The commission window ends with the calendar month in which the referred Shop created its Account, unless the price list or terms agreed individually with the referrer provide for a longer period. The commission is 50% of the net amount, unless the price list or terms agreed individually with the referrer provide for a different rate or a different form of reward (e.g. a fixed amount per quote).
• 11.6Internal variant (referrer is a Shop): the reward is granted as credit (balance) on the referrer's account with the payment provider and reduces their future subscription fees; the credit is not payable in cash.
• 11.7External variant (referrer registered in the affiliate portal): the reward is paid out to a designated bank account, settled after the end of the calendar month in which the referral became effective. Participation requires registration in the affiliate portal and acceptance of its terms.
• 11.8The subscription reward accrues only after the referred party actually pays, and the commission from quotes only after the amount due for the month in question has been paid. If the payment is refunded, reversed (chargeback) or disputed, the corresponding reward is not due and any reward already granted may be adjusted or offset.
• 11.9Self-referrals, accounts created solely to obtain the reward, reciprocal (circular) referrals made only to earn it, and other attempts to abuse the program are not permitted. On finding abuse, the Operator may refuse payout, revoke a granted reward and exclude the referrer from the program.
• 11.10The referrer sees the referred Shop's name, its plan, the referral status, the number of quotes (on the plan billed per quote made) and the reward amount. They are not given the referred Shop's contact details or the data of the people acting on its behalf.
• 11.11A referrer who is a business settles their own public-law obligations, including taxes, on the reward received. The external-variant payout may require details needed to make and account for it.
• 11.12The Operator may change, suspend or end the program for important reasons, preserving rights to rewards already accrued. The current rates and technical details may be set out in the Pricing or the affiliate portal terms.
• 11.13No reward is due or paid to a Referrer that is a Sanctioned party, or for referring a Sanctioned party.

12. Communication and consents

• 12.1Service communication. The Operator contacts the Shop about matters needed to perform the contract and run the Account: registration confirmation, quote and order notifications, invoices and payment reminders, incident and maintenance notices, and changes to these terms or the Pricing. This communication follows from the contract (Art. 6(1)(b) GDPR), needs no separate consent and cannot be opted out of while the Account exists.
• 12.2Commercial contact. Contact by phone and e-mail going beyond section 12.1 - in particular an onboarding call, configuration and solution proposals, information about new features and MetronQ offers - takes place only on the basis of the Shop's separate consent (Art. 6(1)(a) GDPR and, for the communication channel, Art. 398 of the Polish Electronic Communications Law).
• 12.3Freely given. The consent in section 12.2 is not a condition of creating an Account, starting the trial or using the Service. Refusing it does not affect the scope, quality or price of the Service.
• 12.4Withdrawal. The consent can be withdrawn at any time and without giving a reason: with the toggle in the panel (Settings > Privacy) or by writing to contact@metronq.com. Withdrawing is as easy as consenting, takes effect going forward and does not affect the lawfulness of contact made before it.
• 12.5Scope. The consent covers MetronQ's own services and products only. The Operator does not share contact details with third parties for their own commercial purposes and does not sell them.
• 12.6The consent belongs to the person who gave it (an Account user), not to the Shop as a whole. The Account owner manages their consent in the panel (Settings > Privacy); any user may also withdraw their consent by e-mail to contact@metronq.com.
• 12.7Record. The Operator records the date, time and IP address of the consent being given and the date and time of its withdrawal, in order to demonstrate it (Art. 7(1) GDPR); giving consent again replaces the previous record. The Privacy Policy describes the processing in detail.
• 12.8Product analytics. The Operator collects data on how Account users use the panel - which screens are opened, clicks on interface elements, the names of edited fields, application errors, time spent on a screen, scroll depth, browser window size and the address of the page the visit came from - linked to the Account and the user, solely in order to develop and improve the Service and to help the Shop (legitimate interest, Art. 6(1)(f) GDPR). Analytics does not cover the contents of fields filled in the panel, the contents of quotes and orders, file names or Input Files; it does not constitute Technical Data within the meaning of section 1 and is not subject to the retention rules in section 6. The Shop or its user may object at any time by writing to contact@metronq.com - the Operator then stops collecting for that Account and deletes the events gathered. Scope and retention are described in the Privacy Policy.

13. Final provisions

• 13.1Changes to these terms. The Operator may change these terms for important reasons, in particular: a change of law, a change in the scope or manner of providing the Service, a change of infrastructure providers or of the payment operator, or security considerations. The Operator gives notice of a change to the e-mail address on the Account at least 14 days before it takes effect. A Shop that does not accept the change may terminate the agreement within that period with effect from the day the change takes effect; the Operator will then refund the fee for the unused part of the paid Billing period. Continuing to use the Service after the change takes effect means accepting it.
• 13.2Assignment. The Shop may not assign its rights and obligations under the agreement without the Operator's written consent. The Operator may assign its rights and obligations to an entity taking over the operation of the Service (in particular where the business is converted into a company), giving the Shop 30 days' notice.
• 13.3Severability. If any provision of these terms proves invalid or ineffective, the remaining provisions stay in force, and the invalid provision is replaced by one closest to the parties' intention.
• 13.4Governing law and jurisdiction. Matters not covered here are governed by Polish law. The competent court is the common court having local jurisdiction over the Operator's seat. Before taking a dispute to court, the parties will attempt to settle it amicably within 30 days of it being raised.
• 13.5Order of documents. In case of discrepancy, precedence goes in the following order: the data processing agreement (DPA) - as regards personal data, these terms, the price list, the Service documentation.
• 13.6The current version of these terms applies from the day it is published and is available at metronq.com/en/docs/terms-of-service. The Polish version at metronq.com/docs/regulamin is the legally binding one.
• 13.7The provisions on Restrictive measures (the definitions of Restrictive measures and of a Sanctioned party, and points 3.7, 5.6, 10.6 and 11.13) apply to Accounts opened on or after 12 October 2026 from the moment they are opened, and to Accounts opened earlier from 26 October 2026. This does not affect obligations that arise directly from the law on Restrictive measures.

This English translation is provided for convenience only. The Polish version of this agreement is the legally binding one.

This data processing agreement (the “DPA”) is an annex to the Terms of Service and is accepted together with them when the account is created. The parties are: the Shop (data controller) and the Operator named in the Terms of Service (data processor, “MetronQ”). Capitalized terms have the meaning given in the Terms of Service.

1. Subject matter and duration

MetronQ processes, on the Shop's behalf, the personal data of end customers to the extent necessary to provide the Service (handling quotes and orders). The processing lasts for the duration of the service agreement (holding an account).

2. Nature, purpose and instructions

Processing covers recording, storage, display in the Shop's panel, sending e-mail notifications, and recording the course of a quote in the quoting tool (steps, times, the address of the page hosting the tool) and the openings of the quote link. The purpose is handling quotes and orders, and diagnosing and improving how the Service works. MetronQ processes the data only on the Shop's documented instructions - using the Service's features constitutes such an instruction.

3. Categories of data subjects and data

• 3.1Data subjects: the Shop's end customers using the quoting tool and placing orders.
• 3.2Data categories: name, e-mail address, phone, company name, delivery address (street, postcode, city), order notes, the language in which the customer used the quoting tool, the course of the quote in the quoting tool and the openings of the quote link, and any personal data the customer puts in the uploaded files (e.g. in a drawing title block) or in their names.
• 3.3The Service is not intended for special categories of data (Art. 9 GDPR) and the Shop undertakes not to enter them.

4. MetronQ's obligations

• 4.1Processing only for the purpose and to the extent defined in this DPA.
• 4.2Access limited to authorized persons bound by confidentiality.
• 4.3Technical and organizational measures: encryption in transit (TLS), encryption of Input Files at rest (AES-256, key held solely by MetronQ), encryption of the entrusted contact data inside the database (AES-256, with the key held outside the database), servers in the European Union, access control, backups.
• 4.4Assisting the Shop with data-subject rights (access, rectification, deletion, restriction) to a reasonable extent and within a reasonable time.
• 4.5Notifying the Shop of personal data breaches without undue delay after becoming aware of them.
• 4.6No use of the entrusted data for MetronQ's own purposes, in particular marketing; MetronQ uses only summaries of how the Service works that contain no data identifying end customers.

5. Sub-processing

The Shop gives general authorization for the use of sub-processors. Current list: Hetzner Online GmbH (hosting and data storage, EU servers) and OVH (Zimbra - the mail service that notification e-mails are sent through; EU servers). MetronQ will give advance notice of intended changes, allowing the Shop to object.

Data location and Shops outside the EEA. Entrusted data stays on servers in the European Union also where the Shop is established outside the European Economic Area; MetronQ does not transfer it to a third country. If the Shop - as the controller - accesses it from a third country or passes it on, that transfer is made for the Shop, and the Shop provides the Chapter V GDPR basis for it and meets the information duties towards its own end customers.

6. Data deletion

• 6.1When the agreement ends (account deletion), end-customer data is deleted together with the Shop's other data, including from the log of e-mails sent.
• 6.2CAD files follow the separate retention described in section 6 of the Terms of Service: the file of a quote that was not ordered for up to 90 days from upload; the file of a quote that was ordered for the duration of the contract or until the Shop deletes that quote.
• 6.3Database backups are taken daily, encrypted before they leave the server and kept in a rotation covering the most recent copies; older ones are overwritten. The ability to restore them is tested periodically.

7. Audits

MetronQ makes available to the Shop the information necessary to demonstrate compliance with Art. 28 GDPR and allows audits (including written inquiries) at a mutually agreed time, in a way that does not compromise the security of other customers' data.

8. Final provisions

Matters not regulated here are governed by the Terms of Service and the GDPR. This DPA is governed by Polish law. Data matters contact: contact@metronq.com.