Privacy Policy

The controller of personal data is Marcin Łętowski, conducting business as Warsaw Residential Group Marcin Łętowski, ul. Grafitowa 5, 62-504 Posoka, Poland, VAT ID (NIP) 6653065982, REGON 528314936 (“MetronQ”). For personal data matters, write to kontakt@metronq.pl. Capitalized terms (Input Files, Technical Data) have the meaning given in the Terms of Service.

1. What data we process

• Shop account data: name, e-mail address, company name, VAT ID and data needed for billing.
• Data of end customers placing an order: name, e-mail, phone and delivery address - as provided in the order form.
• Input Files (CAD/CAM and technical documentation) uploaded for quoting - usually technical, not personal data.
• Technical Data - anonymized numeric parameters generated from Input File analysis, with no ability to reconstruct geometry and no end-customer identification.
• Session data: logs, IP address, device and browser information.
• Data from analytics and marketing tools - only with your consent (section 4).

2. Purposes and legal bases

• Providing the service and performing the contract (Art. 6(1)(b) GDPR).
• Billing and accounting obligations (Art. 6(1)(c) GDPR).
• Contact, support and notifications (legitimate interest, Art. 6(1)(f) GDPR).
• Analytics and marketing - based on your consent (Art. 6(1)(a) GDPR).

3. Recipients and processors

• Hosting and infrastructure: Hetzner (servers in the European Union).
• Payments: Stripe.
• Analytics and advertising: Google (Google Analytics, Google Ads) - only with consent.
• E-mail: the provider handling our company mail.
• We do not sell data; any transfer outside the EEA happens only with appropriate safeguards.

4. Cookies and tracking technologies

We use essential cookies required for the service to work and - only with your consent - analytics cookies (Google Analytics) and marketing cookies (Google Ads). Tracking scripts load only after you give consent in the cookie banner; withdrawing consent stops them.

Your choice applies across all MetronQ services in the metronq.com domain (metronq.com, app.metronq.com, quoting.metronq.com and others) - we store it in a single cookie shared between these services, so we do not ask again on each of them. You can change or withdraw consent at any time: on the website via “Cookie settings” in the footer, and in the panel in the Settings tab.

5. Storage and retention

• We store Input Files no longer than 90 days from upload, then permanently delete them. On request we delete them sooner, immediately and no later than within 7 days.
• After analysis we retain only Technical Data. As anonymized data incapable of reconstructing geometry, it may be stored indefinitely for Quoting Engine development and calibration (this applies in particular to Founders Program Participants - see the Terms of Service).
• Account data is stored for the duration of the contract, and after it ends for the period required by law (e.g. tax law).
• Data is stored on servers in the European Union, encrypted in transit and at rest.
• We do not use uploaded files to train models made available to third parties and we do not share Input Files with third parties (except technical subcontractors bound by confidentiality).

6. Data of the Shop's end customers

For personal data of end customers that a Shop processes through the Service (e.g. contact details from the order form), the Shop is the controller and MetronQ is the processor. The rules of this processing are set out in the data processing agreement (DPA) annexed to the Terms of Service.

7. Your rights

• You have the right to access your data, rectify it, delete it, restrict processing, port it and object to processing.
• You can withdraw consent for analytics and marketing at any time, without affecting processing done before the withdrawal.
• You can lodge a complaint with the President of the Polish Personal Data Protection Office (PUODO).

8. Contact

For privacy and personal data matters, write to kontakt@metronq.pl.