Terms of Service

These terms define the rules for using the MetronQ service (metronq.com) and the services provided electronically. The service operator is Marcin Łętowski, conducting business as Warsaw Residential Group Marcin Łętowski, ul. Grafitowa 5, 62-504 Posoka, Poland, registered in the Polish Central Registration and Information on Business (CEIDG), VAT ID (NIP) 6653065982, REGON 528314936 (the “Operator”, “Provider” or “MetronQ”). Contact: kontakt@metronq.pl.

1. Definitions

• Service - the MetronQ website and application available in the metronq.com domain and its subdomains: the shop panel, the quoting widget and the hosted quoting pages.
• Shop (the User; in the Founders Program - the Participant) - a business using MetronQ to quote CNC machining.
• End customer - a person using the quoting tool made available by a Shop.
• Service scope - automatic CNC machining quoting based on CAD/STEP files, and the tools to manage it.
• Account - a Shop's individual access to the panel.
• Input Files - CAD/CAM files (in particular STEP, IGES, DXF, DWG, STL) and technical documentation (e.g. PDF drawings) uploaded to the Service by the Shop or by its customers through the quoting tool.
• Technical Data - derived data generated by the Service through automatic analysis of an Input File, covering only numeric and classification parameters (e.g. volume and bounding dimensions, surface area, the number and type of recognized machining features, the number of fixturings, material, computed machining time and the computed and actual price). Technical Data contains no geometry that would allow the model to be reconstructed and no data identifying the end customer.
• Quoting Engine - MetronQ's algorithms and computational models for estimating machining time and price.
• Founders Program - an early-customer program in which the Participant receives the pricing terms described in section 7 in exchange for the contributions described in sections 8 and 9.

2. Type and scope of services

MetronQ provides SaaS software for automatic CNC machining quoting: analysis of uploaded file geometry, price computation according to the Shop's configuration, quote and order management, and making the quoting tool available to end customers. The service is aimed at businesses (B2B).

3. Contract conclusion and the account

• Using the Service requires creating an account and providing true, up-to-date information.
• The Shop is responsible for keeping the password confidential and for actions performed on its account.
• An account is assigned to a single Shop.

4. Plans, trial period and payments

• Usage starts with a free trial (14 days, no card required).
• After the trial, paid plans are available, billed monthly or yearly, according to the price list at metronq.com.
• Payments are handled by an external payment operator (Stripe); MetronQ does not store card data. During checkout you can provide a VAT ID, which appears on the invoice.
• Discount codes (e.g. the FOUNDERS code) reduce the price of the first billing period under the rules described in section 7.
• The subscription renews automatically until you cancel, which you can do in the panel or by e-mail.

5. Acceptable use

• The Shop uses the Service lawfully and in line with these terms, without actions that disrupt its operation.
• The Shop declares it holds the rights to the uploaded files and to the customer data it processes.
• The widget may run only on the domains the Shop has listed as allowed.

6. Input Files and Technical Data

Input Files are used solely to provide the Service, i.e. to generate a quote and handle the order, and for error diagnostics and keeping the Service running correctly. After analysis the Service retains only Technical Data, which does not allow the part geometry to be reconstructed.

The Provider undertakes that it will not:

• share, sell, license or otherwise transfer Input Files to third parties, except technical subcontractors (hosting and infrastructure providers) acting under a data processing agreement and bound by confidentiality;
• use Input Files or Technical Data to produce, manufacture, copy or reproduce the parts covered by the documentation;
• publish or use Input Files in marketing materials without the Shop's separate, prior consent;
• share Input Files, or data allowing part geometry to be reconstructed, with the Provider's other customers;
• use Input Files or Technical Data for activity competing with the Shop, in particular brokering machining work to other parties;
• pass Input Files to external artificial-intelligence model providers in a way that would allow them to be used for training models made available to third parties.

• We store an Input File for the period needed to handle the quote and the order, no longer than 90 days from upload, and then permanently delete it.
• At the Shop's request we will delete Input Files immediately, no later than within 7 days.
• Input Files are stored on servers in the European Union, encrypted in transit and at rest; access on the Provider's side is limited to people for whom it is necessary, bound by confidentiality.
• At the Shop's request the Provider will sign a separate non-disclosure agreement (NDA).
• Personal data processing is described in the Privacy Policy.

7. Founders Program - terms

The Founders Program is limited in volume and aimed at the first shops willing to help develop the product. The Program's pricing terms are granted in exchange for the Participant's contributions described in sections 8 and 9.

• The Participant receives a 50% discount on the first billing period of the subscription (monthly or yearly, depending on the chosen plan) after applying the FOUNDERS code at checkout, under the rules set out in the price list.
• The discount is granted in exchange for the Participant's contributions described in sections 8 and 9, i.e. taking part in product development, providing feedback, and consenting to the use of Technical Data for developing the Quoting Engine.
• The discount covers only the first paid billing period. The consent referred to in section 8 can be withdrawn at any time; withdrawal does not affect a discount already granted and settled, nor the lawfulness of actions taken before the withdrawal.

8. Founders Program - file analysis and Quoting Engine development

Scope of consent. The Participant consents to the Provider performing automatic analysis of Input Files and using the resulting Technical Data to develop, calibrate, test and improve the accuracy of the Quoting Engine. To this extent the Participant grants the Provider a non-exclusive, royalty-free licence limited to the stated purpose.

Purpose of use (closed catalogue). The Provider uses Input Files and Technical Data solely to:

• provide the Service to the Participant, i.e. generate the quote and handle the order;
• develop, calibrate and verify the accuracy of the Quoting Engine;
• diagnose errors and keep the Service running correctly;
• produce aggregate, anonymized statistics (e.g. quoting-accuracy distributions) that do not allow the Participant or its customers to be identified, nor part geometry to be reconstructed.

The negative obligations and the security and minimization rules of section 6 apply to the Participant's Input Files and Technical Data. Technical Data, being anonymized and incapable of reconstructing geometry, may be stored and used indefinitely for Quoting Engine development.

Participant's declarations. The Participant declares that:

• it is entitled to upload the Input Files to the Service and to grant the licence referred to above - including for files originating from its customers;
• uploading the Input Files to the Service does not infringe third-party rights, in particular copyright, trade secrets or the Participant's contractual obligations towards its customers;
• it has informed its customers that quoting is performed using an external IT tool, to the extent required by law and the contracts it has concluded;
• it will not upload documentation covered by special protection regimes (e.g. classified information, export-controlled documentation) without first agreeing this with the Provider in writing.

Personal data. To the extent Input Files or the ordering process include personal data (e.g. contact details of the Participant's customers), the rules of processing are set out in the data processing agreement (DPA) annexed to these terms and accepted together with them, between the Participant (controller) and the Provider (processor).

9. Founders Program - other Participant contributions

In exchange for the pricing terms described in section 7, the Participant undertakes to:

• use the Service in real business activity (with no minimum commitment period - the Participant may cancel at any time);
• provide feedback on the Service, up to 1 call per month lasting up to 30 minutes;
• hand over, during onboarding, up to 10 sample parts with their real prices, for Quoting Engine calibration;
• optionally and with separate consent - agree to being named, with its logo, as a MetronQ customer and to the publication of a case study, whose content requires the Participant's prior approval.

10. Availability and liability

The Operator makes reasonable efforts to keep the Service running without interruption, but may carry out maintenance. Automatically generated quotes are estimates and require verification - the final price and feasibility assessment belong to the Shop. To the extent permitted by law, the Operator is not liable for business decisions made on the basis of quotes, nor for indirect damages.

11. Complaints

Complaints about the Service can be submitted to kontakt@metronq.pl. We respond within 14 days.

12. Termination

You can terminate the agreement at any time by cancelling the subscription; access lasts until the end of the paid period. The Operator may suspend or delete an account that violates these terms, where possible after a prior warning.

13. Final provisions

The Operator may amend these terms for important reasons, giving advance notice. Matters not regulated here are governed by Polish law. The current version applies from the date of publication.