Documentation/Day-to-day work
Orders
From the customer's order to shipping and settlement.
Fulfilment statuses
When a customer orders an approved quote, the order appears in the Orders tab with the status New. You change fulfilment statuses manually: Confirmed, In production, Shipped, Cancelled. The customer gets an e-mail on Confirmed and Shipped; the other statuses are internal.
Payment
Settlement happens outside MetronQ (invoice, bank transfer), so every order has a separate payment marker: Paid or Unpaid, with the date it was set. This is your internal bookkeeping; the customer receives no payment notifications.
The order detail view gathers the binding specification, the customer's contact details, the order note and a link to the source quote in one place.