Documentation/Day-to-day work
Orders
From the customer's order to shipping and settlement.
Fulfilment statuses
When a customer orders an approved quote, the order appears in the Orders tab as New. You move the fulfilment status by hand: Confirmed, In production, Shipped, Cancelled. The customer is e-mailed about Confirmed and Shipped; the rest are internal, and cancellation is something you tell the customer yourself.
Payment
Settlement with the customer happens outside MetronQ (invoice, bank transfer), so every order carries a separate payment marker: Paid or Unpaid, with the date it was marked. That is your own bookkeeping - the customer gets no payment notifications from us.
The detail view gathers in one place the binding specification and the price as of the order, the customer's contact details, the delivery address, the note from the order form and a link back to the source quote.